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National Helplines

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Updated: 31 Mar 2020
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Below is a list of New Zealand-based helplines which may come in useful during what is a difficult time for us all. Please reach out for help if you need it.

You can find a range of other helpful COVID-19 resources here.

Call or text 1737 any time for support from a trained counsellor.

0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)

Suicide Crisis Helpline

0508 828 865 (0508 TAUTOKO)

Depression Helpline

0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)

depression.org.nz

Includes The Journal online help service

Online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed

0800 688 5463 (OUTLINE) provides confidential telephone support

0800 376 633, free text 234 or email talk@youthline.co.nz or online chat.

thelowdown.co.nz

Or email team@thelowdown.co.nz or free text 5626

0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, 12noon–11pm and weekends, 3pm–11pm. Online chat is available from 3pm–10pm 7 days a week, including all public holidays.

0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7.

A website hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who is struggling

Improving outcomes for people with eating disorders and their families. Freephone 0800 2 EDANZ or 0800 233 269, or in Auckland 09 522 2679. Or email info@ed.org.nz.

0800 568 856 for parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgmental and confidential.

Family Services 211 Helpline

0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.

0800 299 100 for support through trauma, loss and grief; 9am–5pm weekdays.

Supporting Families In Mental Illness

For families and whānau supporting a loved one who has a mental illness. Auckland 0800 732 825.

Alcohol and Drug Helpline

0800 787 797 or online chat

0800 456 450 family violence helpline

Gambling Helpline

Anxiety phone line

0800 269 4389 (0800 ANXIETY)

0800 725 463 A free information service for older people

The Wellbeing Service is a 24/7 online, on the phone and in-person counselling service fully funded by the NZ Music Foundation and provided free of charge to those in the Kiwi music community who can’t access the help they need due to hardship and other circumstances. Call 0508 MUSICHELP.

0508 744 633 confidential domestic abuse helpline

0800 778 778 smoking cessation help

0800 56 76 666 (Mon, Wed, Fri 12 noon – 2pm). Promote family harmony among Chinese, enhance parenting skills, decrease conflict among family members (couple, parent-child, in-laws) and stop family violence

Women’s Refuge Crisisline

0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family)

Shakti Crisis Line

0800 742 584 (for migrant or refugee women living with family violence)

0800 883 300 (for support after rape or sexual assault)

Canterbury and West Coast

03 379 8415 / 0800 899 276 (1pm to midnight, seven nights)

0800 200 207 (7pm–1am, Tuesday to Sunday)

Auckland Central

0508 927 654 or 0508 WARMLINE (8pm to midnight, seven nights)

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